CANCELLATION POLICY

Please support small businesses responsibly

 

Here at Male Massage Surrey, I aim to offer everyone an appointment. However, I can only do this if clients are on time. There will be times when something will crop up that is unavoidable and I will do my best to accommodate those situations if you are able to give me the required notice.

I'm going into full-on Sergeant Major mode here, but I have had to introduce the following strict booking and cancellation policy due to some clients being less than respectful with my time. Therefore when booking an appointment, you acknowledge the following:

  • YOUR ARRIVAL: Please arrive no more than 15 minutes before the start of your appointment. This is to allow adequate time for previous clients to depart and for all equipment to be sanitised ready for your arrival.

  • RUNNING LATE: If you are going to be late for your appointment you must notify me at least 10 minutes prior to the start of your appointment.

  • LATE ARRIVAL: If you are more than 10 minutes late and you have not notified me as mentioned above, I reserve the right to cancel your appointment. Any future appointments will require payment in full at the time of booking. If you repeat this a second time your appointment will be cancelled and you will not be given a refund.

  • NO SHOWS: If you fail to show up at all for your appointment, I will not accept any further bookings from you. A no-show is classed as being more than 10 minutes late without any communication. 

  • CANCELLATIONS: If you need to cancel your appointment you must provide at least 24 hours notice so that your appointment may be offered to another client. If you cancel with less than 24 hours notice then any future bookings will require payment in full at the time of booking, if you repeat the cancellation, again with less than 24-hours notice, you will not be given a refund.

  • A POLITE REQUEST: Please arrive freshly showered - you are more than welcome to use my shower facilities, but please let me know beforehand so I can have a fresh towel out for you.

  • YOUR BEHAVIOUR: You agree to act with respect toward me at all times. Failure to do so will result in your appointment being terminated early and full payment required. I will not tolerate uninvited advances by clients.

Thanks for taking the time to read this policy - it is my intention to offer the best Woking Massage possible. I look forward to welcoming you soon. Be sure to Book Online to secure your appointment today. If you have any questions at all, please don't hesitate to get int touch.