CANCELLATION POLICY

Please support small businesses responsibly

 

Here at Male Massage Surrey, I aim to offer everyone an appointment. However, I can only do this if clients are on time. There will be times when something will crop up that is unavoidable, and I will do my best to accommodate those situations if you can give me the required notice.

This booking policy has been introduced to ensure that clients have a clear set of guidelines on how I manage appointments. When booking an appointment, you acknowledge the following:

  • YOUR ARRIVAL: Please arrive no more than 10 minutes before the start of your appointment. This allows adequate time for previous clients to depart and all equipment to be sanitised and ready for your arrival. Your appointment begins at the time you have booked, my recommendation is for you to arrive a few minutes early in preparation for your massage.

  • RUNNING LATE: If you are late for your appointment, you must notify me at least 10 minutes before the start of your appointment. Any lateness will be deducted from your appointment if you do not notify me. It is not acceptable to message me that you're running late when your appointment is due to start (if you do this, I reserve the right to cancel your appointment, especially if I have other clients booked in for appointments).

  • LATE ARRIVAL: If you are more than 10 minutes late and have not notified me as mentioned above, I reserve the right to cancel your appointment. Any future appointments will require payment in full at the time of booking. If you repeat this a second time, your appointment will be cancelled, and you will not be given a refund.

  • NO SHOWS: If you fail to show up at all for your appointment, I will not accept any further bookings from you. A note will be added to the system, and any future booking requests will be declined. A no-show is more than 10 minutes late without any communication.  

  • CANCELLATIONS: If you need to cancel your appointment, you must provide at least 24 hours notice so that your appointment may be offered to another client. If you cancel with less than 24 hours' notice, any future bookings will require payment in full at the time of booking. 

  • A POLITE REQUEST: Please arrive freshly showered - you are more than welcome to use my shower facilities, but please let me know beforehand to have a fresh towel out.

  • YOUR BEHAVIOUR: You agree to act with respect toward me at all times. Failure to do so will result in your appointment being terminated early and full payment required. I will not tolerate uninvited advances by clients.

  • DECLINED BOOKINGS: As you are coming into my home for your massage, I reserve the right to cancel or decline any booking request if I feel that your behaviour is not or will not be in keeping with the guidelines set in this policy. 

Thanks for reading this policy - I intend to offer the best Woking Massage possible. I look forward to welcoming you soon. Be sure to Book Online to secure your appointment today. If you have any questions, please don't hesitate to get in touch.