MALE MASSAGE SURREY - A GUIDE TO ONLINE BOOKING

This page explains in detail how the online booking system works. The system enables you to select an appointment date, duration and time that suits you. As I am a small business and I handle booking requests manually, this page gives you a behind-the-scenes roadmap of the whole process (including automations I have set up) from start to finish.

The only steps that require client action are 1, 6 & 7.

Client Selects Appointment

Client checks availability* by clicking Book Online.
They select the appointment duration & date that they want to book.
Client completes all of the required booking details, double-checking them for accuracy and then clicks 'Request to Book'.

*Online booking is always up to date - if there have been any cancellations, they will be shown as vacant appointments.

Automatic Acknowledgement Sent

Automated system sends client an acknowledgement email outlining the request. There is nothing else client needs to do. They don't need to follow up with a text/call/email unless they need assistance.

In-app Notification & Email

An in-app notification is received on my website management app. I also receive an email notifying me of the appointment request with a copy of the client's booking form.

Appointment Approved

Client's contact details are validated to ensure I have been provided with the correct information and/or the request is genuine.
I 'approve' the booking request via my website management app. This automatically triggers step 5.

Confirmation Email Sent

Wix sends an automatic summary email outlining the confirmation & appointment details.
As the above email cannot be edited - An automation also sends client the 'Here's your appointment info' email that contains my address details & other handy info.

Client Receives Confirmation

The client will now have both emails in their inbox.
The client will have checked their spam folder before getting in touch if they are not readily visible.

24 Hours before Client Appointment

Wix sends client an automatic reminder email outlining appointment details.
This email contains their 'check-in' link that they click, tick a box and submit (to confirm their attendance).
Same-day appointments: Check-in link is also in the 'Here's your appointment info email' so client can check in a minimum of 12 hours before (if booked more than 24 hours in advance) or 4 hours before (if booked less than 24 hours in advance). Last-minute bookings are still required to check-in to prevent no-show's.