MALE MASSAGE SURREY - A GUIDE TO ONLINE BOOKING

Here is exactly what happens from the moment you request a booking to the moment you arrive. Booking is handled online and confirmed within 24–48 hours — this page walks you through every step so there are no surprises. The only steps that need anything from you are 1, 6 and 7.

Client Selects Appointment

Client checks availability* by clicking Book Online.
They select the appointment duration & date that they want to book.
Client completes all of the required booking details, double-checking them for accuracy and then clicks 'Request to Book'.

*Online booking is always up to date - if there have been any cancellations, they will be shown as vacant appointments.

Automatic Acknowledgement Sent

The automated system sends the client an acknowledgement email outlining the request. There is nothing else the client needs to do. They don't need to follow up with a text/call/email unless they need assistance.

In-app Notification & Email

An in-app notification is received on my website management app. I also receive an email notifying me of the appointment request with a copy of the client's booking form.

Appointment Approved

Client's contact details are validated to ensure I have been provided with the correct information and/or the request is genuine.
If this is your first appointment, you will be sent a payment link to pay. Once this has been paid, the next step is followed. This is generated and sent manually (via email) during business hours, Monday to Friday.
I 'approve' the booking request via my website management app. Please allow up to 24-48 hours for confirmation. Appointments are confirmed during business hours, Monday to Friday, except for VIP members, who have their appointments confirmed the same day. This automatically triggers step 5.

Confirmation Email Sent

Wix sends an automatic summary email outlining the confirmation & appointment details.
As the above email cannot be edited - Automation also sends the client the 'Here's your appointment info' email that contains my address details & other handy info.

Client Receives Confirmation

The client will now have both emails in their inbox.
The client will have checked their spam folder before getting in touch if they are not readily visible.

24 Hours before Client Appointment

Wix sends client an automatic reminder email outlining appointment details.
This email contains their 'check-in' link that they click, tick a box and submit (to confirm their attendance).
Same-day appointments: Check-in link is also in the 'Here's your appointment info email' so client can check in a minimum of 12 hours before (if booked more than 24 hours in advance) or 4 hours before (if booked less than 24 hours in advance). Last-minute bookings are still required to check-in to prevent no-show's.
Please note if you fail to check in you will not be sent any further reminders beyond the 24-hour one and your appointment will be cancelled. You will not be able to make any more bookings with me.

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